RULES AND REGULATIONS
By scheduling an appointment at Anika Beauty Spa, you agree to follow the rules and guidelines outlined below. We reserve the right to update our policy at any time without prior notice. The most current version is always available on our social media and at Anika Beauty Spa.
Anika Beauty Spa is open Monday to Saturday from 10:00 a.m. to 6:00 p.m. During these hours, we are at your service.
Sundays are non-working days. We are unable to respond to inquiries on Sundays, so we encourage you to contact us during business hours.
The current price list is available on our Instagram and Facebook pages, as well as in the spa.
Please respect our time and that of other clients by making any changes to your appointment at least 48 hours in advance. Cancellations made less than 48 hours before the scheduled appointment will incur a fee of 50% of the service cost.
Last-minute cancellations or no-shows will require full payment (100%) of the scheduled service cost.
Please arrive 5–10 minutes early to allow time for check-in and any necessary paperwork.
If you are running more than 10 minutes late, notify us as soon as possible. We may not be able to provide the full service due to time constraints. In such cases, the full service fee (100%) will still apply.
All appointments must be confirmed through Fresha using a valid credit card. Unconfirmed appointments will be canceled.
Communicate your preferences, expectations, and any concerns to your esthetician before the treatment begins.
Inform your esthetician of any health conditions, allergies, injuries, or medications. This allows us to tailor your treatment and ensure your safety.
Maintain good personal hygiene before your appointment. Avoid heavy perfumes or lotions that may interfere with treatments.
Keep noise levels to a minimum and respect the spa’s peaceful environment.
Please silence or turn off your cell phone and electronic devices during your visit.
Wear comfortable clothing and remove any jewelry or accessories that may interfere with your treatment.
Be prepared to settle payments promptly, including gratuities if you choose to tip. While tipping is optional, it is appreciated for exceptional service.
Provide constructive feedback when requested. Your input helps us improve our services and ensure client satisfaction.
Follow all post-treatment care instructions provided by your therapist to maximize the benefits of your treatment and ensure your well-being.
Please attend your appointment alone — without children or pets. For safety reasons, we cannot accommodate additional guests in the treatment rooms. Failure to follow this rule may result in cancellation of your appointment and a 50% service charge.
By scheduling an appointment, you consent to before and after photos being taken of the treated area. These may be used for marketing purposes on our social media and website, with your identity kept confidential unless you provide explicit permission.
CUSTOMER COMPLAINT PROTOCOL
Clients have the right to submit a complaint regarding the procedure or its results within 72 hours of the service.
The client must be able to prove the procedure was performed at Anika Beauty Spa (e.g., appointment record, payment).
Complaints may be submitted in person or by phone.
Clients are encouraged to include photographic documentation with the complaint.
Complaints will be reviewed within 14 business days.
If accepted, a complimentary corrective treatment will be offered.
Clients must inform their esthetician of any allergies or previous treatments that could affect the results.
Additional compensatory benefits may be offered at the salon’s discretion.
If a complaint is denied, the client has the right to appeal within 14 days.
Immediate dissatisfaction expressed during the treatment does not exempt the client from payment. If justified, a refund or partial refund may be granted.
Anika Beauty Spa reserves the right to waive service fees in cases of clearly justified complaints.